Why do cordless phones stop working

You must replace the batteries with rechargeable batteries of the same type and rating. Using incorrect batteries or non-rechargeable batteries could damage your phone.

It can cause overheating, a possible fire or an explosion. You can get batteries from the BT Helpline. The number is in the user guide and it may be on the underneath of the base station of your product. Ask the BT Community. Contact us. Help and support User guides for BT products Phones Landline phones Cordless phones Why do the batteries keep running low on my cordless phone?

These are just a few of the most common problems that you might face when using a cordless phone. Running through the list above one at a time should allow you to find what is causing the problem. I'm Nate. I work for an internet company during the week, so you'll probably see me on here jabbering about the internet and building websites, which is my main side hobby.

Cordless phone has dial tone that remains when trying 2 dial out. Main phone rotary allows dial out. Check your User's Manual for details. Remember, if the handset shows any sign of life any lights; characters on the display screen; sounds when keys are pressed , then is not dead, making it unlikely that a new battery will fix the problem. Try the following reset procedure: Reset your Phone If your telephone is not operating normally, disconnect the battery s from the handset and disconnect power from the base.

After a few minutes, connect power to the base, install the battery s and cradle the handset in the base to allow it to establish a link. You can now try using your phone again. Can't find your User's Manual? Manuals for most models are available on this site. Simply click the Manuals link on the Customer Support page. Some of these cookies are essential, while others help us to improve your experience by providing insights into how the site is being used. For more detailed information on the cookies we use, please see our Cookie Policy.

Skip to main content VTech. Not Helpful 22 Helpful The call connects, but they can not hear my voice on the other end. What is wrong? Your microphone is ether muted or broken. Try to un-mute it or replace the phone if the issue continues. Not Helpful 14 Helpful I am running a cat5 8 wire line, split up into 2, 4 wire sections. Lines 1 and 2 work perfectly, but line 3 does not. I have traced everything from the 40 year old box in the back to the wall and nothing is wrong with the wire and the connections.

How do I fix it? If you want three lines, you need to split it up into four, two wire lines. Most telephones need two wires.

Not Helpful 0 Helpful 6. Include your email address to get a message when this question is answered. By using this service, some information may be shared with YouTube. Make sure the ringer volume on the phone itself is turned on and up. Helpful 1 Not Helpful 0. True to telephone company tradition, the terms "NID" and "SNI" are pronounceable acronyms -- they are usually spoken as "nid" and "sny" rather than "n. Unplugging this cord disconnects all of your internal wiring from the telephone company's network, allowing you to plug a "known-good" phone into the NID to verify that the service is working up to your home or business.

If it is, your "service" is fine but your wiring or a device inside are causing the problem. See line lockout , below. Helpful 0 Not Helpful 1. Telephone companies often offer a "wiring maintenance" plan. This plan covers repairs to wiring that meets their standards but has become defective.

More importantly, this plan prevents you from having to pay "nonproductive dispatch" charges if the technician finds that the trouble is inside your house. Or, to be more precise, if the technician does not find any trouble outside your house i.

This is essentially extortion money, but is better paid than not paid: you're paying the telephone company to shut up, be nice, and help you when you have trouble. Your reward is no finger-pointing.

Line lockout can trip you up when troubleshooting. When your telephone line is left off the hook for more than a couple of minutes, the telephone company central office switch automatically places your line in "lockout. Many faults in your telephone wiring or equipment will cause the central office equipment to act as if your phone is actually off the hook. When this occurs, your line goes into lockout.

The troubleshooting implication is that your line may not clear for several seconds after you find and remove the cause of the problem. Helpful 0 Not Helpful 0. If a phone stops working after a thunderstorm, it's possible that lightning hit the phone line and caused a voltage surge that damaged the phone. The actual hit could have occurred several miles away, and traveled down the line to your phone.

Home and small business phone wiring is usually installed using one of these topologies: Star or Home Run - each jack has a wire running back to the NID. Daisy Chain - wires from the NID go from one outlet, to the next, to the next. This may also be called a "ring" topology, except that it is not a true ring, since the last outlet doesn't loop around and then go back to the NID.

Combination of the two - You may find a spur subtending from a point along a daisy chain, or that some outlets have a home run back to the NID while others are part of a Daisy Chain. Note that pulse dialing won't work if you are using some VoIP services, and tone dialing won't work on some telephone lines although this is no longer a common occurrence in the United States. If you think the phone itself is broken, ask a friend if you can bring it over and try it at their house.

Submit a Tip All tip submissions are carefully reviewed before being published. Working on telephone wiring during a lightning storm can be fatal.

Telephone wires go outside. Whether above ground or underground, they still are all vulnerable to lightning. The telephone company adds lightning protection devices outside, but the primary purpose of these devices is to protect their network from indirect lightning strikes where lightning strikes near but does not actually hit the lines.

A direct hit can start fires, turn your telephone or outlet black, and possibly kill you if you are holding the phone or working on the wires. If you need to be speaking on the telephone during a lightning storm, you should use a cordless phone or a speakerphone -- hardwired phones can bring the lightning from outside all the way to your ear. An industry slang term for ringing voltage is "jingle juice.

The shock will be exacerbated if you are standing on an uninsulated or wet surface, if you are touching both wires at the same time, or if any other part of your body happens to be touching a grounded metal object -- such a pipe, conduit, deep freeze, etc.

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